|General Description of Position:
||Ivy Tech Community College in partnership with the communities of Central Indiana is working to improve the quality of life for students through providing a supportive and resource-rich environment where low- and middle-income families can obtain academic supports, employment and career advancement opportunities, income supports, and financial tools and services. Through our model, the Early Resource Connections Center at Ivy Tech leads participants in reaching comprehensive benchmarks of social, physical and economic well-being. We are building a better tomorrow.
The Employment Coach is part of Ivy Tech’s Center for Working Families and will be expected to collaborate with and attend meetings with the Center for Working Families network while working to integrate services for students that focus on securing sustainable, economically beneficial employment.
The Employment Coach interacts with students, faculty, employers, and service providers; focusing on a shared vision of building a better tomorrow through integrated services of academic, financial, employment and income supports. The Employment Coach will focus on delivery of services that result in improved employment for participants by: (1) assisting students to identify employment goals, (2) helping students develop the tools (interview skills, excellent cover letters/resumes, job hunting abilities) needed to obtain employment, (3) connecting students to resources (Career Services, Community Centers, Job Fair, Community Agencies) that will assist in their job search, and (4) developing and foster relationships with internal and external agencies to support students’ needs.
Overriding Expectation of Customer Service:
• Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success.
• Engage in behaviors that create an inclusive environment in which all people are valued and supported.
• Go beyond the easiest or surface answer for a student, or an internal or external customer, and get to the root cause of the problem, question or issue to solve it as quickly and professionally as possible.
• Perform all instructional duties necessary to teach assigned classes according to faculty loading guidelines.
- Support the planning and implementation of departmental programs/projects.
- Support initiatives within the Student Affairs division to improve and maximize services and develop student persistence, retention, and success strategies.
- Engage in active outreach efforts to inform students about the services offered in the ERCC.
- Assist college wide initiatives to ensure accuracy of admissions, advising, financial aid, registration and other internal and external resources for students.
- Respond to and appropriately manage phone calls, e-mails, and student drop-ins.
- Work as a member of the ERCC cross-functional team providing services to students served by the initiative, sharing information, participating in team meetings, and helping to track and report progress and outcomes.
- Provide reports and data related to employment benchmarks on a timely basis.
- Supporting the overall mission of the Ivy Tech Early Resources Connection Center.
- Identify key employment tools and resources to support student success and employment.
- Develop relationships with local community agencies and CWF partners to support student employment efforts.
- Assist students in resolving current life situations, while providing a wide lens on their financial health and employment to shift the approach to proactive management.
- Conduct outreach, targeting at-risk populations, to create a supportive student environment and utilize the Centers for Working Families model.
- Make referrals to appropriate resources necessary for student success.
- Build effective and trusting relationships with students through continuous communication, evaluation of progress toward educational goals, and revision of the academic success plans.
- Develop plans of actions and provide tools, resources, and accountability to the client to help them meet their goals.
- Monitor student progress through follow up calls and/or emails.
- Facilitate workshops for students.
- Assist students in understanding and navigating college policies and procedures.
- Utilize Microsoft Office, Banner, ETO, and Outlook Calendar to provide information accurately and in an efficient manner
The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA).
- Associate’s degree (Bachelor’s preferred)
- Ability to plan, organize, implement and follow through on assignments
- Ability to identify and meet both departmental and student needs
- Knowledge of community resources available for student referrals
- Ability to work with a diverse population
- Ability to manage time effectively, set priorities, and hand multiple responsibilities simultaneously
- A valid driver’s license and reliable transportation, as this position requires some local travel.
Variable & Flexible: based upon student and departmental staffing needs.
Must be available during the following time frames:
Monday-Friday: 8:00 a.m. – 6:00 p.m., and occasionally Saturday 9:00 a.m. – 4:00 p.m.
The Employment Coach will work primarily at the North Meridian campus, with occasional assignments at the Lawrence, Franklin, Noblesville, and Greencastle campuses as needed to address student needs and training/development initiatives.