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Testing Svcs Mgr

Apply now Job no: 502005
Work type: Full Time Administrative
Location: South Bend, IN
Categories: Administrative/Professional

General Description of Position: The Testing Services Manager will manage the Testing Center operations within the campus and/or campus service area. The manager will be responsible for the day-to-day administration of all Testing Centers in the campus and service area. The Manager is responsible for maintaining set standards of exam administration and security procedures within the Testing Center. The Manager will establish and maintain relationships with Academic Affairs, Student Success, Enrollment Services, Workforce Alignment, other departmental staff, faculty, testing vendors, partners and other stakeholders as appropriate.
Major Responsibilities:

Ensure the administration of exams through the Center to meet exam integrity and security as well as provide exemplary customer service. This includes operational support to service-area Sites or Learning Centers that deliver placement or other exams outside of and/or without a dedicated Testing Center.

Ensure that all Testing Center staff charged with exam administration meet vendor process and administration requirements.

Manage the scheduling of activities in the Center.

Manage record keeping and reporting of center activity. Keep records of all Testing Services exam administration conducted on the campus and at service area sites and other information as necessary to provide reports in a timely manner.

Measure and maximize Center capacity. Ensure that appropriate equipment is available for the administration and security of exam administration.

Hire and supervise appropriate staff for the Center, such as proctors.

Communicate and market Testing Center services to internal audiences.

Maintain Center budget including exam and supply purchasing.

Work alongside Workforce Alignment and Academic partners on curriculum and/or training that includes exam administration.

Work closely with other Testing Services Managers to ensure consistency for candidates and promotion of academic integrity. Active participation in Testing Services Management group discussions and attendance at statewide meetings.

Stay abreast of knowledge about academic assessments, certifications and exam providers.

Explore opportunities and make recommendations to leadership on ways to add/expand services to meet student and community needs.

Obtain and maintain vendor credentialing to act as an occasional backup, temporary proctor when needed.

Participate in training as necessary to stay abreast of appropriate technical areas.

Coordinate the use of any exam administration workstations placed at outlying locations.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Minimum Qualifications: Bachelor’s degree required.

Three (3) years related experience in one or more of the following areas: testing centers, information management, resource management, training, or education. Working knowledge of computers is essential. Strong interpersonal, leadership, problem solving and conflict resolution skills. Must possess an ability and a willingness to travel in the performance of assigned duties.
Preferred Qualifications:  
Other Requirements:

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

Work Hours: Day, evening and/or Saturday hours when needed
Hiring Range:  
Team Ivy Referral:  
Special Instructions to Applicants:

Attach a cover letter, resume, and 3 references (names, address, phone number).

Copies of transcripts may be required at time of interview.  Original hard copies of transcripts will be required at time of hire.


Advertised: US Eastern Daylight Time
Applications close:

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