Ensure the administration of exams through the Center to meet exam integrity and security as well as provide exemplary customer service. This includes operational support to service-area Sites or Learning Centers that deliver placement or other exams outside of and/or without a dedicated Testing Center.
Ensure that all Testing Center staff charged with exam administration meet vendor process and administration requirements.
Manage the scheduling of activities in the Center.
Manage record keeping and reporting of center activity. Keep records of all Testing Services exam administration conducted on the campus and at service area sites and other information as necessary to provide reports in a timely manner.
Measure and maximize Center capacity. Ensure that appropriate equipment is available for the administration and security of exam administration.
Hire and supervise appropriate staff for the Center, such as proctors.
Communicate and market Testing Center services to internal audiences.
Maintain Center budget including exam and supply purchasing.
Work alongside Workforce Alignment and Academic partners on curriculum and/or training that includes exam administration.
Work closely with other Testing Services Managers to ensure consistency for candidates and promotion of academic integrity. Active participation in Testing Services Management group discussions and attendance at statewide meetings.
Stay abreast of knowledge about academic assessments, certifications and exam providers.
Explore opportunities and make recommendations to leadership on ways to add/expand services to meet student and community needs.
Obtain and maintain vendor credentialing to act as an occasional backup, temporary proctor when needed.
Participate in training as necessary to stay abreast of appropriate technical areas.
Coordinate the use of any exam administration workstations placed at outlying locations.
The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.