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Director IT Operations

Apply now Job no: 502119
Work type: Full Time Administrative
Location: Bloomington, IN
Categories: Information Technology

General Description of Position:

Under the direction of the Executive Director of IT Operations, the Director of IT Operations will provide leadership over the technical staff responsible for IT service delivery.

Maintain a high level of customer service excellence. Participates in budgeting, capital equipment processes, and quality improvement activities for the organization.

Meets scheduled milestones to ensure project/program objectives are met in a timely manner. Implement and adhere to college-wide technical policies, objectives, and methods. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.

Major Responsibilities:

Work alongside campus leadership to improve IT service delivery.

Oversee and support all aspects of IT operations and service delivery within the assigned service area.

Provide technical advice on technology related services that fall outside the scope of OIT Shared Services, and where appropriate engage IT support staff to provide additional support.

Where appropriate, serve on campus cabinets and boards.

Create and maintain an atmosphere of customer service excellence.

Manage change control processes for the in accordance with college-wide change control processes as it applies to IT services.

Manage hardware and software assets in accordance with statewide procedures.

Recruit, manage, and supervise IT support staff.

Participate in the IT budgeting process and direct expenditures for computer and technology services.

Manage team projects, utilizing best practice project management methodologies, to a successful conclusion.

Create and maintain a team atmosphere, and project plans as appropriate.

Maintain constant communication with the Manager of IT Operations, IT Support Team Lead, IT System Administrator, and IT Network Administrator.

Provide leadership that promotes and supports compliance of the statewide goals of OIT.

Serve as the team lead on one or more statewide OIT teams.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Minimum Qualifications:

 Bachelor’s degree in an IT related field required.

Three to five years’ supervisory experience supporting IT environments including but not limited to hardware asset management, budget management, configuration management, and software distribution.

Excellent customer service, organizational and leadership skills.

Must have excellent written, oral, interpersonal, and presentation communication skills and demonstrated the use of initiative and organizational abilities.

Demonstrated ability and experience to lead and manage a diverse team of professionals and create effective programs to maintain staff skills and provide guidance to ensure that career goals and objectives of staff are met.

Ability to manage multiple strategic projects and objectives, meet deadlines, and track them continuously under minimal supervision.

Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.

Ability to frame issues based on policy implications associated with managing a technical discipline.

Demonstrated abilities in change management and process re-engineering.

Understand the enterprise interrelation of IT components, wired and wireless networks, VoIP, Active Directory, LDAP, information security, familiarity with advanced desktop management tools, and advanced IT trouble-shooting skills. Ability to improve efficiency by automating tasks.

Must be willing to travel as necessary.

Preferred Qualifications:

Experience in a higher education environment is highly desirable.

Other Requirements:


Work Hours:


Hiring Range:

 Starting at $54,160

Team Ivy Referral:


Special Instructions to Applicants:




Advertised: US Eastern Daylight Time
Applications close: US Eastern Daylight Time

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