Work alongside campus leadership to improve IT service delivery.
Oversee and support all aspects of IT operations and service delivery within the assigned service area.
Provide technical advice on technology related services that fall outside the scope of OIT Shared Services, and where appropriate engage IT support staff to provide additional support.
Where appropriate, serve on campus cabinets and boards.
Create and maintain an atmosphere of customer service excellence.
Manage change control processes for the in accordance with college-wide change control processes as it applies to IT services.
Manage hardware and software assets in accordance with statewide procedures.
Recruit, manage, and supervise IT support staff.
Participate in the IT budgeting process and direct expenditures for computer and technology services.
Manage team projects, utilizing best practice project management methodologies, to a successful conclusion.
Create and maintain a team atmosphere, and project plans as appropriate.
Maintain constant communication with the Manager of IT Operations, IT Support Team Lead, IT System Administrator, and IT Network Administrator.
Provide leadership that promotes and supports compliance of the statewide goals of OIT.
Serve as the team lead on one or more statewide OIT teams.
The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.