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Application Support Engineer

Apply now Job no: 505067
Work type: Full Time Administrative
Location: Systems Office - Lawrence, IN
Categories: Administrative/Professional, Information Technology

General Description of Position: The Application Support Engineer is responsible for the development and maintenance of application documentation, training material, and end-user application testing. Serves as a primary application administrator and responsible for documenting, troubleshooting, and maintaining the College’s enterprise applications suite.
Major Responsibilities:

Resolve helpdesk tickets for the Application Support queue.

Manage user access accounts for all systems.

Auditing of special accounts.

Monitor application health.

Plan, create, and maintain all production batch job schedules.

Provide end-user application support and training.

Develop and maintain application documentation and training material within the knowledgebase.

Develop and oversee end-user application testing and acceptance criteria.

Act as primary application administrator, coordinating application installation, patching, upgrades, and support.

Participate in professional activities related to improving job skills and knowledge.

Work effectively and diplomatically with peers and users, share expertise with peers, and encourage a team-oriented environment.

Acts as team member by providing information, analysis and recommendations in support of team efforts.

Manage security of individual user access accounts including, but not limited to, Oracle applications, servers, databases, and end user facing applications.

Other duties logically associated with the position may be assigned.

Minimum Qualifications:

Associates degree in a computer-related field. Applicable certifications and/or work experience may be considered in lieu of a degree.

Three or more years of work experience supporting web deployed end-user applications.

Operating systems - familiar with Linux and Microsoft Windows Server.

Operating infrastructure – familiar with general IT infrastructure (hardware, databases, client operating systems, local area networks, etc.).

Ability to manage multiple projects, and meet and track deadlines continuously under minimal supervision.

Must have excellent written, oral, and interpersonal communication skills and demonstrated use of initiative and organizational abilities.

Strong analytical abilities.

Excellent customer interaction skills.

Preferred Qualifications:

Experience with Ellucian’s product suites.

Experience with LDAP and Microsoft Active Directory.

Experience with Oracle database and applications.

Other Requirements:

 

Work Hours:  
Hiring Range:  
Team Ivy Referral: $400
Special Instructions to Applicants:  

 

Advertised: US Eastern Standard Time
Applications close:

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