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Information Technology Support

Apply now Job no: 505197
Work type: Full Time Hourly
Location: South Bend/Elkhart, IN
Categories: Information Technology, Other

General Description of Position:
Under the direction of the Information Technology (IT) Support Team Lead, the IT Support Level 1 position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team including but not limited to; support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; Assists staff, faculty, and students with operation of classroom IT and instructional equipment. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.
Major Responsibilities:

Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.

 Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA), and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or ticket escalation.

 Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.

 Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.

 Under the direction of the IT Support Team Lead, develop troubleshooting guides and guidelines for resolving problems that will benefit others.

 Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.

 Assist in moving equipment as assigned.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

Minimum Qualifications:

High School diploma.  May substitute equivalent experience and or certifications for degree.

Preferred Qualifications: Associate Degree.
Other Requirements:

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

 

Work Hours: Hours determined by Supervisor
Hiring Range: $30,000 annual
Team Ivy Referral:  
Special Instructions to Applicants:

Attach a cover letter, resume, and 3 references (names, address, phone number).

Copies of transcripts may be required at time of interview.  Original hard copies of transcripts will be required at time of hire.

 

Advertised: US Eastern Daylight Time
Applications close:

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