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Executive Director, Educational Technology Support and Operations

Apply now Job no: 505439
Work type: Full Time Administrative
Location: Systems Office - Indianapolis, IN
Categories: Administrative/Professional

General Description of Position:

The Executive Director of Educational Technology Support and Operations is responsible for providing leadership for the support and operations of educational technology at the College.  This includes leading the Educational Technology statewide support team, supporting the College’s distance education efforts and IvyOnline, and providing leadership for professional development efforts related to educational technology and distance education. The position also oversees and provides leadership for the educational technology support staff at a specific set of campuses as well as for several statewide positions.  The Executive Director will support and provide leadership for special projects related to educational technology, distance education, and flexible delivery methods as needed. 

Major Responsibilities:

Provides leadership for the statewide Educational Technology team and statewide educational technology initiatives and projects.

Supports IvyOnline in matters such as the identification, implementation, and support for educational technology as directed by the IvyOnline Academic Officer.

Works collaboratively with the Director for Instructional Design Services and Faculty Leads to identify and advance initiatives to improve student learning, completion, and retention.

Works collaboratively with various stakeholders to build and maintain relationships with vendors and service providers related to the work of the statewide Educational Technology team and IvyOnline.

Provides leadership for statewide technical helpdesk support for educational technology (i.e. Learning Management System) at all levels.

Provides leadership for statewide educational technology training and professional development efforts for students, faculty and staff in conjunction with IvyOnline.

Provides leadership and supervision for Educational Technology Coordinators at assigned campuses. 

Responsible for ensuring support for campus leadership needs by appropriate Educational Technology staff.

Provides leadership at all assigned campuses for matters related to distance education, educational technology, and IvyOnline and ensures implementation at the campus level as needed.

Responsible for Tier 3 helpdesk support for educational technology for students, faculty and staff as needed.

Provides leadership for the quality assurance of educational technology offerings; conducts studies and provides reports documenting the operations and effectiveness of educational technology.

Other duties logically associated with this position may be assigned. 

SUPERVISION RECEIVED: IvyOnline Academic Officer

SUPERVISION GIVEN: Educational Technology Coordinators (Indianapolis, Muncie/Anderson, Richmond), Directors, Educational Technology Support and Operations, Senior LMS Administrator, Senior Training Specialist

Minimum Qualifications:

Master’s Degree in Instructional Technology or Design, Education, Information Technology\Computer Science, Higher Education, Adult Learning or related fields required.

A minimum of five years of relevant experience in educational technology sufficient to make informed decisions about educational technology required.

A minimum of three years of supervisory experience required.

Demonstrated familiarity with various digital learning platforms such as learning management systems (Canvas, Blackboard, Brightspace, etc.), publisher platforms (Pearson’s MyLabs\Mastering, McGraw-Hill Connect, Cengage MindTap, etc.), and other platforms required.

Demonstrated familiarity with technology-based communications such as email, instant messaging (Slack, Teams, Hangouts), synchronous collaboration tools (GoToMeeting, Zoom) required.

Must have excellent oral, written and technology-based communication skills and excellent customer service skills.

Must demonstrate ability to work independently as well as collaboratively and ability to organize and prioritize multiple tasks and projects required.

Must have willingness and ability to travel as needed to support assigned campuses and the statewide Educational Technology team.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Preferred Qualifications:

Experience with budget planning.

Experience with higher education.

Other Requirements:


Work Hours:


Hiring Range:


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Special Instructions to Applicants:




Advertised: US Eastern Daylight Time
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