Part Time Student Services Professional
Job no: 505916
Work type: Part Time Hourly
Location: Lafayette - Frankfort, IN
Categories: Student Affairs/Student Services
The Student Services Professional must be proficient with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, Business Support, and work effectively with Student Affairs Specialists to resolve escalated issues. Must have in depth knowledge regarding various areas of the college. Provides education to students about the functions listed above and effectively enrolls and transitions students into the Ivy Tech community. In addition, the Student Services Professional will facilitate student access to information and create a seamless transition into Ivy Tech Community College.
•Provide assistance to prospective and current students covering a wide range of detailed information.
•Utilize SIMS technology to ensure student receives consistent and accurate information.
•Handle incoming calls for the Express Enrollment Center and Tier 2 calls from the Student Success Call Center.
•Provide in depth information about admissions, registration, financial aid, orientation, assessment, and business support.
•Answer questions and help students complete online processes as needed.
•Escalate complex issues and questions to Specialists.
•Make appropriate referrals to campus other campus departments and campus resources including but not limited to career services, advising, tutoring and academic departments.
•Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)
Admissions Related Responsibilities:
•Assist prospective students in applying to Ivy Tech.
•Provide information to prospective students and refer them to Admissions specialist.
•Collect contact information from potential students who inquire about the college and are not yet entered into the database or admitted
Registrar Related Responsibilities.
•Counsel and assist students with online registration process.
•Process registration forms competed by Advisors.
•Assist students with course drops and withdrawals, and provide information regarding choices and potential financial consequences
•Answer questions and assist students with DARS/u.achieve.
Financial Aid Related Responsibilities:
•Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities, veteran benefits, Pell lifetime eligibility, and questions regarding the financial implications of repeating coursework.
Orientation Related Responsibilities:
•Answer questions and assist students with processes related to online orientation.
•Answer questions and assist students with scheduling face-to-face sessions.
Assessment Related Responsibilities:
•Answer questions and assist students with processes related to assessment test questions.
•Answer questions and assist students with processes related to reviewing assessment test scores.
•Make appropriate referrals to resources such as the Tutoring Center, study materials, Academic Advising, or Adult Basic Education.
•Provide assistance and information about the assessment center.
Business Support Related Responsibilities:
•Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds.
•Print out bills for students.
•Distribute parking tags, student ID cards and communicate the ticket appeal process.
•The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.
All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA).
•Two years relevant experience.
•Must possess strong customer service and interpersonal skills.
•Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees
•At least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education.
•Demonstrated leadership qualities
Advertised: US Eastern Daylight Time
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