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Student Services Professional

Apply now Job no: 506304
Work type: Full Time Administrative
Location: Valparaiso, IN
Categories: Student Affairs/Student Services

General Description of Position:

The Student Services Professional must be proficient with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, Business Support, and work effectively with Student Affairs Specialists to resolve escalated issues. Must have in depth knowledge regarding various areas of the college. Provides education to students about the functions listed above and effectively enrolls and transitions students into the Ivy Tech community. In addition, the Student Service Professional will facilitate student access to information and create a seamless transition into Ivy Tech Community College.

Major Responsibilities: Answer questions and assist students with processes related to assessment test questions.

Answer questions and assist students with processes related to reviewing assessment test scores.

Make appropriate referrals to resources such as the Tutoring Center, study materials, Academic Advising, or Adult Basic Education

Provide assistance and information about the assessment center

Business Support Related Responsibilities:

Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds.

Print out bills for students

Distribute parking tags, student ID cards and communicate the ticket appeal process

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

Minimum Qualifications:

Associate degree required.

Two years of relevant experience.

Must possess strong customer service and interpersonal skills.

Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees in which every individual feels respected and valued.

Must not be in default on an education loan or in over-payment of a federal grant or loan.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

Fully supports the College’s mission and strategic plan initiatives.

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Preferred Qualifications:

Bachelor's degree preferred. Prefer at least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education. Demonstrated leadership qualities preferred.

Other Requirements:

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Work Hours:  
Hiring Range:

 

Team Ivy Referral:

 N/A

Special Instructions to Applicants:

Attach a cover letter, resume, and 3 references (names, address, phone number, emails).

Copies of transcripts may be required at time of interview.  Original hard copies of transcripts will be required at time of hire.

     

Advertised: US Eastern Standard Time
Applications close:

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