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Director of Financial Aid

Apply now Job no: 506386
Work type: Full Time Administrative
Location: South Bend/Elkhart, IN
Categories: Academic Advising/Academic Support, Other

General Description of Position:

Administer a comprehensive financial aid program.  Supervise, train and monitor performance of financial aid office staff.  Maintain and interpret federal, state, and agency laws and regulations.  Develop and update financial aid marketing materials.  General responsibility for financial aid records.  Direct and supervise financial aid staff

Major Responsibilities:

Implement the college-wide policies for the financial aid programs, including need analysis, verification of financial information, packaging of aid, disbursement of funds, and supervision of the veterans’ benefit programs, etc.

Establish and maintain the financial aid program as an integral part of the student affairs program of the College.

Interpret regulations for administration of programs.

Insure proper utilization of the automated system and integrate office procedures to effectively manage student aid programs within an automated system.

Account for financial aid files for audits.

Maintain records in compliance with federal/state and institutional policy.

Complete reports as required for federal and state aid programs, as well as reports b the College.

Coordinate the administration of the College’s financial aid program with Central Office.

Participate in college-wide training, on committees, and the development of policies and procedures.

Serve as a liaison to outside agencies (such as Voc. Rehab., Workforce Development, Welfare Dept.) to communicate financial aid information regarding their clients.

Maintain budgetary control on all financial aid funds including grants, scholarships, loans and college work-study.

Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).

The above list of duties is not to be construed as an exhaustive list.  Other duties logically associate with the position may be assigned.

Develop and maintain financial aid information for current and prospective students in coordination wit the overall marketing plan of the college.

Develop and implement a comprehensive financial aid outreach plan to students and staff including on and off-campus presentations and workshops.

Provide proper training and updates on financial aid for office staff such as BANNER, need analysis, packaging, counseling, etc.

Continually look for opportunities to streamline and improve processes to enhance the student experience.

Identify and assist in developing new sources of financial aid funding (This includes establishing awarding procedures for the funds).

Represent the College at professional financial aid meetings, counselor workshops, College Goal Sunday, and high school nights.

Develop and maintain a Default Management Plan and monitor its effectiveness.

Customer Service:

Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approach-ability, adaptability, strong problem solving and desire to identify and support student success.

Act as a liaison to staff/faculty/administration outside of the Financial Aid Office.

Engage in behaviors that create an inclusive environment in which all people are valued and supported.

Does not stop with the first or easiest answer to a customer, but gets to the root cause of the problem, question, or issue to solve it as quickly and professionally as possible.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Minimum Qualifications:

Bachelor’s degree, preferably in a business discipline or public administration.

Five years of financial aid experience with three or more years of supervisory experience and experience with data management information systems and financial aid operations are required. 

Fully supports the College’s mission and strategic plan initiatives.

Substantial experience with Financial Aid systems experience in improving processes, strategic thinking and being able to see the “big picture”

Preferred Qualifications:

Master's degree

Experience in higher education

Bilingual - Spanish

Other Requirements:

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

Work Hours: Monday - Friday
Hiring Range: $55,000
Team Ivy Referral: No
Special Instructions to Applicants:

Attach a cover letter, resume, and 3 professional references (names, address, phone number).

Copies of transcripts may be required at time of interview.  Original hard copies of transcripts will be required at time of hire.


Advertised: US Eastern Standard Time
Applications close:

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