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Student Services Professional

Apply now Job no: 506546
Work type: Full Time Administrative
Location: South Bend/Elkhart, IN
Categories: Office/Clerical, Student Affairs/Student Services

General Description of Position: The Student Services Professional must be proficient with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, Business Support, and work effectively with Student Affairs Specialists to resolve escalated issues. Must have in depth knowledge regarding various areas of the college. Provides education to students about the functions listed above and effectively enrolls and transitions students into the Ivy Tech community. In addition, the Student Service Professional will facilitate student access to information and create a seamless transition into Ivy Tech Community College. This position will be housed in Elkhart County location.
Major Responsibilities:

Provide assistance to prospective and current students covering a wide range of detailed information.

Utilize SIMS technology to ensure student receive consistent and accurate information.

Handle incoming calls for One-Stop Services and Tier 2 calls from the Student Success Call Center

Provide in depth information about admissions, registration, financial aid, orientation, assessment, and business support.

Answer questions and help students complete online processes as needed.

Escalate complex issues and questions to Specialists.

Make appropriate referrals to campus other departments and campus resources including but not limited to career services, advising, tutoring and academic departments.

Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

Admissions Related Responsibilities:

Assist prospective students in applying to Ivy Tech.

Provide information to prospective students and refer them to Admissions specialist.

Collect contact information from potential students who inquire about the college and are not yet entered into the database or admitted.

Registrar Related Responsibilities:

Counsel and assist students with online registration process.

Process registration forms competed by Advisors.

Assist students with course drops and withdrawals, and provide information regarding choices and potential financial consequences.

Answer questions and assist students with DARS/U Achieve.

Financial Aid Related Responsibilities:

Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities, veteran benefits, Pell lifetime eligibility, and questions regarding the financial implications of repeating coursework

 Orientation Related Responsibilities:

Answer questions and assist students with processes related to online orientation.

Answer questions and assist students with scheduling face-to-face sessions.

Assessment Related Responsibilities:

Answer questions and assist students with processes related to assessment test questions.

Answer questions and assist students with processes related to reviewing assessment test scores.

Make appropriate referrals to resources such as the Tutoring Center, study materials, Academic Advising, or Adult Basic Education.

Provide assistance and information about the assessment center.

Business Support Related Responsibilities:

Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds

Distribute parking tags, student ID cards and communicate the ticket appeal process.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Minimum Qualifications:

Associate's degree - 

Prefer at least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education.

Must possess strong customer service and interpersonal skills.

Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. 

Preferred Qualifications:

Bachelor's degree

Bilingual (Spanish)

Demonstrated leadership qualities

Other Requirements:

First consideration will be given to applicants that meet the position requirements, as identified in the job posting. Applicants with no associate's degree, and if hired, would be required to earn an associate's degree by August 1, 2020.

 

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

Work Hours: Monday - Thursday 9 am to 6 pm, Fridays 8 am to 5 pm, Saturdays during peak enrollment periods
Hiring Range:  
Additional Information:

Due to the COVID-19 pandemic, the campus is operating 100% on-line. As we continue to provide full services to faculty, staff, students, and community, we will actively continue our recruitment efforts for this position. As the interview committee reviews applications and selects candidates to be interviewed, we will invite chosen applicants to a video interview, utilizing Zoom technology.

Special Instructions to Applicants:

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

 

Advertised: US Eastern Daylight Time
Applications close:

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