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Student Services Professional

Apply now Job no: 509002
Work type: Full Time Administrative
Location: South Bend/Elkhart, IN
Categories: Administrative/Professional

General Description of Position:

The Student Services Professional must be proficient with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, Business Support, and work effectively with Student Affairs Specialists to resolve escalated issues. Must have in depth knowledge regarding various areas of the college. Provides education to students about the functions listed above and effectively enrolls and transitions students into the Ivy Tech community. In addition, the Student Service Professional will facilitate student access to information and create a seamless transition into Ivy Tech Community College.

Major Responsibilities:

Provide assistance to prospective and current students covering a wide range of detailed information.

Utilize SIMS technology to ensure student receive consistent and accurate information.

Handle incoming calls for One-Stop Services and Tier 2 calls from the Student Success Call Center

Provide in depth information about admissions, registration, financial aid, orientation, assessment, and business support.

Answer questions and help students complete online processes as needed.

Escalate complex issues and questions to Specialists.

Make appropriate referrals to campus other departments and campus resources including but not limited to career services, advising, tutoring and academic departments.

Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

Admissions Related Responsibilities:

Assist prospective students in applying to Ivy Tech.

Provide information to prospective students and refer them to Admissions specialist.

Collect contact information from potential students who inquire about the college and are not yet entered into the database or admitted.

Registrar Related Responsibilities:

Counsel and assist students with online registration process.

Process registration forms competed by Advisors.

Assist students with course drops and withdrawals, and provide information regarding choices and potential financial consequences.

Answer questions and assist students with DARS/U Achieve.

Financial Aid Related Responsibilities:

Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities, veteran benefits, Pell lifetime eligibility, and questions regarding the financial implications of repeating coursework

 Orientation Related Responsibilities:

Answer questions and assist students with processes related to online orientation.

Answer questions and assist students with scheduling face-to-face sessions.

Assessment Related Responsibilities:

Answer questions and assist students with processes related to assessment test questions.

Answer questions and assist students with processes related to reviewing assessment test scores.

Make appropriate referrals to resources such as the Tutoring Center, study materials, Academic Advising, or Adult Basic Education.

Provide assistance and information about the assessment center.

Business Support Related Responsibilities:

Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds

Print out bills for students.

Distribute parking tags, student ID cards and communicate the ticket appeal process.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Minimum Qualifications:

Associate degree; Bachelor’s preferred.

Two years of relevant experience working with students.

Prefer at least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education.

Demonstrated leadership qualities preferred.

Must possess strong customer service and interpersonal skills.

Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.


No waiting period to enroll in benefits.

Employer contribution to retirement plan, 2 year waiting period.

Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, fee remission, LTD, STD, Identity Guard, etc.

Paid time off: vacation and sick.

Paid holidays: 8 days plus winter break between December 25th and January 1st.

Free tuition for employee and dependents.

Professional Development opportunities.

Other Requirements:

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

Fully supports the College’s mission and strategic plan initiatives.

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Work Hours: Monday - Friday, occasional Saturday work during peak enrollment periods
Hiring Range: $39,000
Diversity Statement:

Diversity: At Ivy Tech Community College we honor and appreciate the diversity of our students, employees, and community. Ivy Tech seeks to embody individuals who vary in terms of race, national/ethnic origin, gender identity, sexual orientation, age, physical and mental ability, socioeconomic status, religious preference, veteran status, and citizenship, in the service of learning.

Equity: Ivy Tech Community College seeks to create opportunities for historically underrepresented populations to have equal access in hiring, compensating, promoting, providing services for, educating, and overall support.

Belonging: The active, intentional and ongoing engagement Ivy Tech Community College has with diversity – in its college community, in its curriculum, in its offices and workplace, and in the communities it serves. A sense of belonging refers to real and perceived social support on campus or in one’s department, a feeling or sensation of connectedness, and the experience of mattering or feeling cared about, accepted, respected, valued by, and important to the campus community, including peers, colleagues, faculty, and staff. Ivy Tech seeks to provide a sustained welcoming and protected environment for all people, regardless of their background and identity, as all belong at Ivy Tech.

Special Instructions to Applicants:

Attach a cover letter, resume, and 3 professional references (names, address, phone number).

Copies of transcripts may be required at time of interview.  Original hard copies of transcripts will be required at time of hire.

Advertised: US Eastern Standard Time
Applications close:

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