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Financial Aid Advisor (Franklin)

Apply now Job no: 509038
Work type: Full Time Administrative
Location: Columbus, IN, Columbus - Franklin, IN, Columbus - Greensburg, IN, Columbus - Nashville, IN, Columbus - North Vernon, IN, Columbus - Seymour, IN, Systems Office - Indianapolis, IN
Categories: Administrative/Professional

General Description of Position:

Under the direction of the Director of Financial Aid for the Ivy Tech Columbus service areas, the Financial Aid Advisor will instruct students and staff on financial aid policies and procedures to insure the best financial aid outcome. This position is key to providing financial aid counseling to students, resolving issues and providing quality customer service by answering student and staff inquiries, providing accurate information, and assist with the flow of student information in a timely and efficient manner. Working hours may vary. Position will be located at the Ivy Tech Franklin site, but additional travel will be required throughout the Ivy Tech Columbus service area.

Major Responsibilities:

Answer financial aid tickets in SmartView and monitor the campus financial aid email.

Perform data entry, word processing, faxing, mailing, filing, copying and document imaging
and maintaining student financial aid records.

Process forms for external agencies including forms for housing, SNAP, TANF, Workforce Development and Vocational Rehabilitation.

Run, review, and process appropriate reports as required.

Advise students and other department staff with various financial aid questions and concerns.

Utilize various governmental websites (ScholarTrack, CPS, COD, NSLDS) to research difficult student issues.

Handle verification inquiries from students and staff and upload documents to Global.

Review program changes and updates to verify continuing financial aid eligibility.

Assists with the promotion and coordination of campus scholarship programs.

Assists with the coordination of the work study program.

Assist in workshops such as College Goal Sunday, High School Financial Aid Nights, orientations and other activities on campus designed for new students.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

SUPERVISION RECEIVED: Director of Financial Aid

Minimum Qualifications:

Associate's degree with minimum of one year of relevant experience.

Must possess strong customer service and interpersonal and communication skills.

Ability to work without supervision.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Preferred Qualifications:

Bachelor's degree.

Experience with financial aid information systems.

Other Requirements:


Work Hours:


Hiring Range:

$40,000 - $45,000 annually

Team Ivy Referral:


Special Instructions to Applicants:

NOTE: This position will be based out of any of the following Ivy Tech campuses: Columbus, Franklin, Greensburg, Nashville, North Vernon or Seymour and will report to Systems Office.



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