Answer financial aid tickets in SmartView and monitor the campus financial aid email.
Perform data entry, word processing, faxing, mailing, filing, copying and document imaging
and maintaining student financial aid records.
Process forms for external agencies including forms for housing, SNAP, TANF, Workforce Development and Vocational Rehabilitation.
Run, review, and process appropriate reports as required.
Advise students and other department staff with various financial aid questions and concerns.
Utilize various governmental websites (ScholarTrack, CPS, COD, NSLDS) to research difficult student issues.
Handle verification inquiries from students and staff and upload documents to Global.
Review program changes and updates to verify continuing financial aid eligibility.
Assists with the promotion and coordination of campus scholarship programs.
Assists with the coordination of the work study program.
Assist in workshops such as College Goal Sunday, High School Financial Aid Nights, orientations and other activities on campus designed for new students.
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
SUPERVISION RECEIVED: Director of Financial Aid
SUPERVISION GIVEN: None