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Supt Temp - IT Intern

Apply now Job no: 506030
Work type: Part Time Hourly - Temporary
Location: South Bend, IN
Categories: Information Technology

General Description of Position:

Under the direction of the Executive Director of Information Technology, the IT Support Intern position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team including but not limited to; support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; Assists staff, faculty, and students with the operation of classroom IT and instructional equipment. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.

Major Responsibilities:

Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.

Support the IT team in the maintenance of computer hardware, software and other systems.        

Provided by the IT department.

Clean and maintain appearances of all IT network closets and IT related areas including the preparation of old hardware and software for recycling.

Process IT help tickets as assigned by the IT Support Team Lead and meet the SLA requirements for help tickets as indicated by IT standards.

Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime in instructional areas of the college.

The above list of duties is not to be construed as an exhaustive list.  Other duties logically associated with the position may be assigned. 

Minimum Qualifications:

High school diploma or GED.

A current student at Ivy Tech Community College.

Must possess good customer service and organizational skills.

Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person.

Must be proficient with current hardware and software technology.

Must be able to maintain professional relationships with peers and superiors.

Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.

Must be dependable.

Ability to stay calm in stressful situations.

Ability to handle multiple competing priorities.

Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly.

Must be willing to work nights and weekends as needed.

Preferred Qualifications:

 

Other Requirements:

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

Work Hours:

 

Hiring Range:

$10.00 an hour

Team Ivy Referral:

 

Special Instructions to Applicants:

Attach a cover letter, resume, and 3 professional references (names, address, phone number).

     

 

Advertised: US Eastern Standard Time
Applications close:

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