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Stdt Svcs Professional

Apply now Job no: 506610
Work type: Full Time Administrative
Location: Lake County, IN
Categories: Administrative/Professional

General Description of Position:

 The Student Services Professional must be proficient with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, Business Support, and work effectively with Student Affairs Specialists to resolve escalated issues. Must have in depth knowledge regarding various areas of the college. Provides education to students about the functions listed above and effectively enrolls and transitions students into the Ivy Tech community. In addition, the Student Service Professional will facilitate student access to information and create a seamless transition into Ivy Tech Community College.

Major Responsibilities:  

Provide assistance to prospective and current students covering a wide range of detailed information. Utilize SIMS technology to ensure student receive consistent and accurate information. Handle incoming calls for the Express Enrollment Center and Tier 2 calls from the Student Success Call Center. Provide in depth information about admissions, registration, financial aid, orientation, assessment, and business support. Answer questions and help students complete online processes as needed. Escalate complex issues and questions to Specialists. Make appropriate referrals to campus other departments and campus resources including but not limited to career services, advising, tutoring and academic departments. Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).

Admissions Related Responsibilities:
Assist prospective students in applying to Ivy Tech. Provide information to prospective students and refer them to Admissions specialist. Collect contact information from potential students who inquire about the college and are not yet entered into the database or admitted

Registrar Related Responsibilities:
Counsel and assist students with online registration process. Process registration forms competed by Advisors. Assist students with course drops and withdrawals, and provide information regarding choices and potential financial consequences. Answer questions and assist students with DARS/u.achieve.

Financial Aid Related Responsibilities:
Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities, veteran benefits, Pell lifetime eligibility, and questions regarding the financial implications of repeating coursework.

Orientation Related Responsibilities:
Answer questions and assist students with processes related to online orientation. Answer questions and assist students with scheduling face-to-face sessions.

Assessment Related Responsibilities:
Answer questions and assist students with processes related to assessment test questions. Answer questions and assist students with processes related to reviewing assessment test scores. Make appropriate referrals to resources such as the Tutoring Center, study materials, Academic Advising, or Adult Basic Education. Provide assistance and information about the assessment center

Business Support Related Responsibilities:
Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds. Print out bills for students. Distribute parking tags, student ID cards and communicate the ticket appeal process.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

Minimum Qualifications:


Associate degree required. Two years of relevant experience. Must possess strong customer service and interpersonal skills. Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued. Must not be in default on an education loan or in overpayment of a federal grant or loan.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.
Fully supports the College’s mission and strategic plan initiatives.
Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Preferred Qualifications:

 Bachelor’s degree preferred. Prefer at least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education. Demonstrated leadership qualities preferred.

Other Requirements:

 Official college transcripts required upon hiring, and employment contingent on acceptable criminal background checks.

Work Hours:

 Day, evening and/or Saturday classes, ask hiring manager for hours.

Hiring Range:


Team Ivy Referral:


Special Instructions to Applicants:

 Attach a cover letter, resume, and 3 references (names, address, phone number, emails).

Copies of transcripts may be required at time of interview.  Original hard copies of transcripts will be required at time of hire.


Advertised: US Eastern Daylight Time
Applications close:

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