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Stdt Affrs Asst IV

Apply now Job no: 506696
Work type: Full Time Hourly
Location: Bloomington, IN
Categories: Academic Advising/Academic Support, Student Affairs/Student Services

General Description of Position:

The Student Success Coordinator will assist in all facets of the department. The coordinator will primarily staff the reception desk for the department.  Reception duties include answering phones, greeting students, and answering student questions. Other responsibilities include helping maintain continuity with messaging to students.

Major Responsibilities:
  • Provide excellent customer service and problem resolution in a high volume environment. Resolve inquiries by phone, in person, and by email communication with students, families, staff, and other parties.
  • Perform independent special projects as needed such as data review of initiatives
  • Serve as a first point of contact for the areas within the Student Success department
  • Provide reports each semester which measure the effectiveness of success interventions.   
  • Monitor and track students who have been identified as at-risk through Project Early Success.
  • Support case management and document interventions and support academic advising and student success initiatives.  
  • Coordinate with academic advising and academic affairs to provide feedback on data and trends from interventions and flag outreach results.  
  • Assist with advising and registration as needed.
  • Conduct all activities within the established guidelines of the Family Education Rights and Privacy Act (FERPA)
Minimum Qualifications:

Associate Degree required.

Preferred Qualifications:

Bachelor’s degree preferred.

Other Requirements:

 

Work Hours:

8:00 a.m. - 5:00 p.m.

Hiring Range:

 

Team Ivy Referral:

 

Special Instructions to Applicants:

 

     

 

Advertised: US Eastern Daylight Time
Applications close: US Eastern Daylight Time

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