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Part-time Retention Tech

Apply now Job no: 506868
Work type: Part Time Hourly - Temporary
Location: South Bend/Elkhart, IN
Categories: Administrative/Professional

General Description of Position:
An employee in this position provides a bridge in the support and transition of students from their academic advisors into their programs of study.
This staff member will work directly with the school dean, the program chairs the academic advisors, academic support, and wrap around services, to ensure that there is a smooth transition from the students’ foundational first year to the second year of study and increase student persistence.
This support may include but is not limited to the organization and coordination of the weekly persistence reports, assigning the students to the responsible faculty and staff members, along with coordinating the academic degree completion plans and the student communication.
Major Responsibilities:
Attend weekly department meeting to review weekly persistence reports.
Assist in determining weekly strategy for enrollment increases, organize and coordinate the assigning of
students to the responsible faculty members and oversee individual student load.
Research and determine ways to implement strategies from academic institutions that are performing well in their retention and enrollment efforts.
Coordinate and maintain the completion of the student academic degree plans.
Communicate routinely with the students to assess needs and available resources.
Serve as a general resource in answering students’ questions.
Assist in Identify students’ needs and refer them to appropriate program/services within college campus (e.g. Disability Support Services) or external facilities (e.g. Wrap around Service Resource).
Provide basic information to students to assist in the completion of related necessary forms and step-by-step procedures.
Assist in problem solving and student advocacy.
Assist in scheduling appointments and preparing correspondence.
Maintain and update student records (i.e., paper files and/or database files, scanning of information) utilizing the Banner student system as appropriate to the task using appropriate forms and tools utilized by the College.
Proficiency with computers and various software and data packages including Word, Excel, and Outlook.
Respond quickly to requests for information from supervisors and student-related requests, inquiries and needs.
Available to work some evenings and Saturdays as needed.
Work as a team member of the Campus and Academic unit.
Other related duties as assigned by Dean, Program Chair, Academic Advisor, VCSS, VCAA or Campus Chancellor DocuSign Envelope ID: BBD36EDC-A9D3-49E3-ADAA-B7047C154CFA
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.
All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Minimum Qualifications:
Employee must be computer literate and proficient in the Microsoft Office Suite (Word, Excel, Outlook, Access and PowerPoint) in Microsoft Office 2019 and Google Suite.
Competency with My Ivy and Ivy Learn.
Must have a pleasant disposition, good attitude and ability to get along with others.
Must have the ability to get work done timely and accurately.
Confidentiality and trustworthiness are top priorities
Other Requirements:

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

Work Hours: Monday through Friday, may require some evenings or Saturdays 
Hiring Range: $15.00
Team Ivy Referral: No
Special Instructions to Applicants:

Attach a cover letter, resume, and 3 references (names, address, phone number).


Advertised: US Eastern Standard Time
Applications close:

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