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Student Services Professional

Apply now Job no: 507429
Work type: Full Time Administrative
Location: Bloomington, IN
Categories: Administrative/Professional, Student Affairs/Student Services

General Description of Position: Provides support for students as they navigate the college system after applying to the College through a student’s first several weeks of their first semester. Emphasis will be placed on guiding new applicants through their enrollment steps from the point of being admitted to the College, to course registration for their first semester, and through the first weeks of class to increase their level of success in the first semester. Assists students in identifying challenges, defining goals, and accessing campus and community resources that will foster student persistence. An SSP is proficient with processes related to Assessment, First Semester Advising, Registration, and Financial Aid Support/Business Support.
Major Responsibilities:

Student Services Professional Responsibilities:

 Conduct targeted outreach to newly admitted students to coach them through their next steps
and help prepare them through the first weeks of classes

 Manage case load in a manner that promotes retention, persistence, and student success
through proactive interactions and interventions

 Maintain and monitor case notes in electronic student record systems

 Assessment related responsibilities: Answer questions and assist students with processes related to assessment questions and reviewing/applying assessment waivers, make appropriate referrals to resources such as study materials, the Tutoring Center, or the Academic Advising Center

 First Semester Advising: Advising students, maintain current knowledge on degree programs,
prerequisites, and other advising or course information necessary to provide accurate course

 Registration related responsibilities: Counsel and assist students with online registration process, answer questions and assist students with Degree Tracker

 Financial Aid related responsibilities: Answer general questions and/or make referrals to the
Financial Office for inquiries and completion of items related to the application for financial aid
(FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities

 Business Support related responsibilities: Answer inquiries related to Bookstore accounts, fund disbursements, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds. Make appropriate referrals to the Business Office when necessary

 Engage in behaviors that create an inclusive environment in which all people are valued,
supported, and respected

 Conduct all activities within the established guidelines of the Family Educational Rights and
Privacy Act (FERPA)

Minimum Qualifications: Associate degree required.
Preferred Qualifications:

 Strong communicator; exceptional interpersonal and oral/written communication skills, with a
proven ability to positively interact with customers, students, staff, or faculty

 Strong administrative and computer skills

 Ability to take initiative and complete tasks

 Ability to exercise independent judgment related to college policies

 Flexibility to attend meetings or events after normal working hours

 Prefers to work in a team

Other Requirements:


Work Hours:  
Hiring Range:  
Team Ivy Referral:  
Special Instructions to Applicants:  


Advertised: US Eastern Standard Time
Applications close: US Eastern Standard Time

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