Job no: 508053
Work type: Full Time Administrative
Location: Indianapolis, IN
|General Description of Position:
||To provide direct customer service to students, third party sponsors, and staff members through face to face, telephone, and e-mail interaction. Process student billings, refund checks, and maintain student account files.
Deliver excellent customer service to students and staff through face to face, telephone, and e-mail interaction while demonstrating a positive attitude that creates an inclusive environment in which all people are valued and supported.
Research student issues and questions that impact their account. This could include: analyzing registration and financial aid, working with other departments and evaluating other vendor systems that effect the student’s account. Problem solve the issue and advise student of next steps and options for resolution.
Process payments and other billing transactions i.e. transcripts, bus passes, testing fees, library fees, gift cards.
Run system reports and analyze them in order to determine if charges or holds need to be processed.
Evaluate student accounts and generate Adobe Sign forms to faculty in order to reinstate students into their courses.
Responsible for reconciling daily cash draw to Banner cashier report and correcting any discrepancies before closing out in banner.
The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
High school/diploma or GED with two to three years work experience in finance.
Knowledge and experience with cash management and account and bank reconciliation.
Above average computer skills. Knowlegde of Microsoft Office required.
Strong oral and written communication skills, the ability to work in a fast paced environment, the ability to work as a team member and multitask.
Associates degree in business accounting or finance equivalent work experience required
Experience with Banner
Office Hours: 8am-6pm Monday-Thursday, 8am-5pm Friday and 8am-noon - Saturday (once a month except for peak periods)
|Team Ivy Referral:
|Special Instructions to Applicants:
Advertised: US Eastern Daylight Time
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