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Student Services Professional

Apply now Job no: 508078
Work type: Full Time Administrative
Location: Anderson, IN
Categories: Student Affairs/Student Services

General Description of Position: The Student Services Professional must be proficient with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, Business Support, and work effectively with Student Affairs Specialists to resolve escalated issues. Must have in depth knowledge regarding various areas of the college. Provides education to students about the functions listed above and effectively enrolls and transitions students into the Ivy Tech community. In addition, the Student Service Professional will facilitate student access to information and create a seamless transition into Ivy Tech Community College.
Major Responsibilities:

MAJOR RESPONSIBILITIES:
Provide assistance to prospective and current students covering a wide range of detailed information.

Utilize SIMS technology to ensure student receive consistent and accurate information

Handle incoming calls for One-Stop Services and Tier 2 calls from the Student Success Call Center

Provide in depth information about admissions, registration, financial aid, orientation, assessment, and business support

Answer questions and help students complete online processes as needed.

Escalate complex issues and questions to Specialists

Make appropriate referrals to campus other departments and campus resources including but not limited to career services, advising, tutoring and academic departments

Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

Admissions Related Responsibilities
Assist prospective students in applying to Ivy Tech

Provide information to prospective students and refer them to Admissions specialist

Collect contact information from potential students who inquire about the college and are not yet entered into the database or admitted

Registrar Related Responsibilities

Counsel and assist students with online registration process

Process registration forms competed by Advisors

Assist students with course drops and withdrawals, and provide information regarding choices and potential financial consequences

Answer questions and assist students with DARS/u.achieve

Financial Aid Related Responsibilities

Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities, veteran benefits, Pell lifetime eligibility, and questions regarding the financial implications of repeating coursework

Orientation Related Responsibilities

Answer questions and assist students with processes related to online orientation

Answer questions and assist students with scheduling face-to-face sessions

Assessment Related Responsibilities

Answer questions and assist students with processes related to assessment test questions

Answer questions and assist students with processes related to reviewing assessment test scores

Make appropriate referrals to resources such as the Tutoring Center, study materials, Academic Advising, or Adult Basic Education

Provide assistance and information about the assessment center

Business Support Related Responsibilities

Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds

Print out bills for students

Distribute parking tags, student ID cards and communicate the ticket appeal process

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned

Minimum Qualifications:

Associate degree;

Two years of relevant experience.

Excellent communciaton and interpersonal skills, good time management, administrative and organizational skills.

Must possess strong customer service and interpersonal skills.

Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Preferred Qualifications:

Bachelor's degree.

Demonstrated leadership qualities preferred.

Two or more years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education.

Other Requirements:

 

Work Hours:  
Hiring Range:  
Team Ivy Referral:  
Special Instructions to Applicants:   

Advertised: US Eastern Daylight Time
Applications close: US Eastern Daylight Time

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