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Student Services Professional

Apply now Job no: 508428
Work type: Full Time Administrative
Location: Evansville, IN
Categories: Administrative/Professional, Student Affairs/Student Services

General Description of Position:

A Student Services Professional must be proficient with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, Business Support, and work effectively & efficiently to resolve escalated issues. Must have in-depth knowledge regarding various areas of the College. Provide knowledge to students about the functions listed above and effectively enroll and transition students into the Ivy Tech community.

Major Responsibilities:

Provide assistance to prospective, applied, and current students covering a wide range of detailed information.

Handle incoming calls for the Express Enrollment Center and Tier 3 SmartView ticket escalations from the Blackboard Answer Center.

Assist students in completing online processes including admissions applications and online orientation, including helping them access information in MyIvy, IvyLearn, and other online platforms.

Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities, veteran benefits, Pell lifetime eligibility, and questions regarding the financial implications of repeating coursework.

Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores.

Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds.

Escalate complex issues and questions to subject matter experts.

Make appropriate referrals to other campus departments and campus resources including, but not limited to: Career Services, CCEC, Advising, Tutoring, and Academics.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Minimum Qualifications:

Associate degree; two years of relevant experience required.

Demonstrated leadership qualities preferred.

Must possess strong customer service and interpersonal skills.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Preferred Qualifications:

Bachelor's degree with at least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education.

Other Requirements:

Must not be in default on an education loan or in overpayment of a federal grant or loan.

Work Hours:  
Hiring Range:  
Team Ivy Referral:  
Special Instructions to Applicants:  


Advertised: US Eastern Daylight Time
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