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Director of Information Technology Operations

Apply now Job no: 508434
Work type: Full Time Administrative
Location: South Bend/Elkhart, IN
Categories: Information Technology

General Description of Position:

Under the direction of the Executive Director of IT Operations, the Director of IT Operations will provide leadership over the technical staff responsible for IT service delivery at the campus. Serve as the primary point of contact between campus leadership and OIT. Maintain a high level of customer service excellence. Participates in budgeting, capital equipment processes, and quality improvement activities for the organization. Meets scheduled milestones to ensure project/program objectives are met in a timely manner. Implement and adhere to college-wide technical policies, objectives, and methods. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.

The director reports to the ED of IT Operations in Indianapolis and will supervise the local IT support team (4). This position is for the South Bend/Elkhart campus, with an expectation of working on campus as needed.

Major Responsibilities:

Work alongside campus leadership to improve IT service delivery.

Oversee and support all aspects of IT operations and service delivery within the assigned service area.

Provide technical advice on technology related services that fall outside the scope of OIT Shared Services, and where appropriate engage IT support staff to provide additional support.

Where appropriate, serve on campus cabinets and boards.

Create and maintain an atmosphere of customer service excellence.

Manage change control processes for the in accordance with college-wide change control processes as it applies to IT services.

Manage hardware and software assets in accordance with statewide procedures.

Recruit, manage, and supervise IT support staff.

Participate in the IT budgeting process and direct expenditures for computer and technology services.

Manage team projects, utilizing best practice project management methodologies, to a successful conclusion.

Create and maintain a team atmosphere, and project plans as appropriate.

Maintain constant communication with the Manager of IT Operations, IT Support Team Lead, IT System Administrator, and IT Network Administrator.

Provide leadership that promotes and supports compliance of the statewide goals of OIT.

Serve as the team lead on one or more statewide OIT teams.

Participates in major campus events such as, but not limited to, the commencement ceremony.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Minimum Qualifications:

Bachelor's degree in an IT related field required.

Three to five years’ supervisory experience supporting IT environments including but not limited to hardware asset management, budget management, configuration management, and software distribution.

Excellent customer service, organizational and leadership skills.

Must have excellent written, oral, interpersonal, and presentation communication skills and demonstrated the use of initiative and organizational abilities.

Demonstrated ability and experience to lead and manage a diverse team of professionals and create effective programs to maintain staff skills and provide guidance to ensure that career goals and objectives of staff are met.

Ability to manage multiple strategic projects and objectives, meet deadlines, and track them continuously under minimal supervision.

Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.

Ability to frame issues based on policy implications associated with managing a technical discipline.

Demonstrated abilities in change management and process re-engineering.

Understand the enterprise interrelation of IT components, wired and wireless networks, VoIP, Active Directory, LDAP, information security, familiarity with advanced desktop management tools, and advanced IT trouble-shooting skills. Ability to improve efficiency by automating tasks.

Must be willing to travel as necessary.

Experience in a higher education environment preferred.


No waiting period to enroll in benefits.

Employer contribution to retirement plan, 2 year waiting period.

Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, fee remission, LTD, STD, Identity Guard, etc.

Paid time off: vacation and sick.

Paid holidays: 8 days plus winter break between December 25th and January 1st.

Free tuition for employee and dependents.

Professional Development opportunities.

Other Requirements:

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College students and employees.

Fully supports the College’s mission and strategic plan initiatives.

Work Hours: Monday - Friday, possibly Saturday work during peak times
Hiring Range: starting annual salary $65,000 to $70,000 based on education and experience
Diversity Statement:

Diversity: At Ivy Tech Community College we honor and appreciate the diversity of our students, employees, and community. Ivy Tech seeks to embody individuals who vary in terms of race, national/ethnic origin, gender identity, sexual orientation, age, physical and mental ability, socioeconomic status, religious preference, veteran status, and citizenship, in the service of learning.

Equity: Ivy Tech Community College seeks to create opportunities for historically underrepresented populations to have equal access in hiring, compensating, promoting, providing services for, educating, and overall support.

Belonging: The active, intentional and ongoing engagement Ivy Tech Community College has with diversity – in its college community, in its curriculum, in its offices and workplace, and in the communities it serves. A sense of belonging refers to real and perceived social support on campus or in one’s department, a feeling or sensation of connectedness, and the experience of mattering or feeling cared about, accepted, respected, valued by, and important to the campus community, including peers, colleagues, faculty, and staff. Ivy Tech seeks to provide a sustained welcoming and protected environment for all people, regardless of their background and identity, as all belong at Ivy Tech.

Special Instructions to Applicants:

Attach a cover letter, resume, and 3 professional references (names, address, phone number).

Copies of transcripts may be required at time of interview.  Original hard copies of transcripts will be required at time of hire.


Advertised: US Eastern Daylight Time
Applications close:

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