• Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success.
• Engage in behaviors that create an inclusive environment in which all people are valued and supported.
• Go beyond the easiest or surface answer for a student, or an internal or external customer, and get to the root cause of the problem, question or issue to solve it as quickly and professionally as possible.
• Perform general administrative duties of the Scholars programs, such as answering the phone, generating reports, calendar coordination, maintaining records, processing applications, and preparing reports and written communication for external/internal audiences, etc.
• Assist with the planning and execution of program events, including selection processes, monthly cohort /scholar meetings, orientation, holiday party, annual student picnic and End of Year Celebration.
• Provide academic and personal support to scholars as need when Director is not available.
• Schedule, coordinate and attend semester service learning activities for all Scholars.
• Develop and maintain a detailed listing of community organizations that accept volunteers.
• Create and maintain student databases
• Attend regular meetings to take minutes and pursue follow-ups, as needed.
• Inform prospective scholars, staff, faculty, and community partners of program; link with informational materials, marketing and recruitment presentations.
The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All duties are to be carried out under the guidelines of FERPA.
